Frequently Asked Questions

We understand that care needs often arise unexpectedly. In most cases, we can conduct a care consultation and begin services within 24 to 48 hours of your initial contact.

No. We do not require long-term commitments. Care is provided on a flexible basis, and you can adjust or cancel services with reasonable notice (typically 24-48 hours) without penalty.

We never leave you without support. We employ a team approach, ensuring that a fully briefed, secondary caregiver is always available to step in seamlessly if your primary caregiver is unavailable.

Every caregiver on our team undergoes a rigorous multi-step vetting process. This includes in-depth behavioral interviews, professional reference checks, vulnerable sector police screening, and verification of all relevant certifications (such as PSW, CPR, and First Aid).

Yes. All PN Support Care Solutions caregivers are fully bonded, insured, and covered by WSIB, providing you with complete peace of mind while they are in your home.

During our initial consultation, we focus on matching the caregiver’s skills and personality to your needs. While formal interviews aren’t typical, we always introduce the caregiver before services begin. If the match isn’t perfect, we will gladly assign someone else.

Private home care is not directly covered by OHIP. However, services may be subsidized or funded through Home and Community Care Support Services (formerly LHIN), Veterans Affairs, or long-term care insurance policies. We can help you navigate these options.

We bill on a clear, hourly or daily rate (for live-in care) with no hidden fees. Invoices are typically sent bi-weekly and can be paid via credit card, e-transfer, or pre-authorized debit.